Returns Policy

What is our Returns Policy?

All of our products are backed by a 100% Satisfaction Guarantee. If you're not satisfied with any part of your order, please contact our customer service team at You can also send us a message on Live Chat during office hours or call us at +61 3 5225 3000

Incorrect Personalised Spelling

Please ensure all details are correct before completing your checkout. Our website is set up to automatically process your order as soon as it is placed, making it very hard for us to make any changes or cancel your order after payment has been processed.

Where you receive an incorrectly spelled product, and Stuck On You made the error, we will either refund the product or reprint the product and post it to you free of charge. Please contact our Customer Service Team immediately if you receive a wrong item, we will do our best to rectify this as soon as possible!


If a refund is offered by us you will be refunded the amount of the product paid for at the time excluding shipping. Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account. Our customer service team will be able to guide you on timelines.