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Stuck On You Support
Track an order, find a quick answer, or get in touch with our care team - we’re here to help.
The questions our care team hears most. Can’t find yours? Browse the full help centre, or get in touch below.
The fastest way to check is our order tracking page — enter your email and order number (both are in your confirmation email).
As our products are custom-made, changes or cancellations may not be possible once your order enters production. If you need to make a change, please contact us as soon as possible via phone, live chat, or email, and we'll do our best to help. We recommend carefully reviewing your personalised preview, including the name, design, font, and colour, before completing your order, as orders are automatically sent to our production queue once payment is received.
If your order arrives damaged, incorrect, or an item is missing, please contact our customer support team with details of the issue. We’ll review your enquiry and work with you to resolve it as quickly as possible. Providing a photo of the issue along with your enquiry is always helpful, as it allows our team to better understand the problem and assist you more efficiently.
Yes! We offer custom printing and bulk order solutions for businesses, schools, clubs, events, and organisations. Whether you're looking for branded products, promotional items, or a large quantity of personalised products, we'd be happy to help. Contact our team with your requirements, and we'll provide a tailored quote for your custom order.
For collaboration enquiries, please email our Marketing team at hello@stuckonyou.com and include details about your proposal, including any relevant information about your brand, audience, and partnership idea. Our team will review your enquiry and get in touch if there is an opportunity to collaborate further.
More answers to your questions - no waiting required
Every order is covered against faults and print errors — message us within 30 days with a photo and we’ll arrange a replacement or refund.
Couldn’t find your answer above? Get in touch and our locally-based care team will sort it out — most enquiries are answered within 24-48 hours.
Closed weekends & Victorian public holidays. Messages received outside these hours are answered the next business day.
voice message service
Leave us a voice message and we’ll call you back within 24-48 hours.
Instant answers 24/7 from our automated assistant. It can track orders and pull answers from our help centre.
Email our care team the details and we’ll reply within 24-48 hours.
Collecting a click & collect order? You’ll find us at our home base below. Please wait for your “Ready to collect” email before heading in — we’ll let you know the moment your order is packed.
Australian made since 1995