Shipping & Delivery Information
The Stuck On You personalised product range is proudly made in Australia, to order.
Each product is custom-created according to your design specifications and takes approximately 2 to 4 business days to complete & dispatch.
Just a friendly reminder: Delivery time begins from the date your order is dispatched (International deliveries can take up to 14 business days). Express post naturally speeds up the postage process, while our designs are printed in the order they're received. We aim to print, pack, and dispatch within up to 4 business days, though this timeframe may extend slightly during peak sales periods like Black Friday, Christmas, and Back to School. “Business days" refer to Monday through Friday in Australian Eastern Standard Time, excluding public holidays and weekends.
If you have any issues please contact our friendly customer service team at info@stuckonyou.com
Stuck On You works with chosen delivery and courier services that aim to deliver parcels within 14 business days. While we make every effort to ensure prompt delivery once parcels leave our warehouse in Australia, it's important to note that any delays in delivery after dispatch are no longer the responsibility of Stuck On You. Please be aware that during sales periods, there might be instances where dispatch and delivery take a bit longer than our usual stated times.
Shipping & Handling Costs
Size | Standard | Express |
---|---|---|
Envelope | $3.99 USD | $22.99 USD |
Parcel | from $10.99 USD | from $20.99 USD |
* Please Note: During sales and peak purchasing periods such as Christmas and Back-to-School months, our dispatch times may be delayed due to the personalization process and the volume of orders we receive.
Taxes & Duties
Any taxes or duties incurred in the country of destination are your responsibility and must be paid by you before receiving the order. This includes storage or other administrative costs if you are unable to accept delivery. All deliveries will be marked as dutiable “merchandise”, Stuck on You is prohibited by law from marking the items as a gift.
Personalised & Delivered in time for Christmas
If you're shopping for Christmas please note the following dates. We are unable to guarantee your order will arrive with you in time for Christmas if your order is placed after these dates.
Region |
Order Cut Off Date Standard Shipping |
Order Cut Off Date Express Shipping |
WA | NT (Australia) | Friday 8th December | Wednesday 13th December |
VIC |NSW | QLD | SA (Australia) | Tuesday 12th December | Friday 15th December |
New Zealand | Friday 1st December | Thursday 7th December |
Hong Kong | Friday 24th November | Friday 1st December |
Canada | Monday 27th November | Tuesday 28th November |
Singapore | Friday 24th November | Friday 1st December |
USA | Monday 4th December | N/A |
UAE | Tuesday 5th December | N/A |
UK | Tuesday 5th December | N/A |