Shipping & Delivery Information
The Stuck On You personalised product range is proudly made in Australia, to order.
Each product is custom-created according to your design specifications and takes approximately 2 to 4 business days to complete & dispatch.
Just a quick note to keep in mind: The delivery period for your order is separate from and added to the time it takes to create your items. This begins from the day your order is sent out. Choosing Express Post will speed up the delivery but won't affect the time needed to prepare your order. Also, when we mention business days, we're referring to Monday through Friday, based on Australian Eastern Standard Time, and this doesn't include public holidays or weekends.
If you have any issues please contact our friendly customer service team at info@stuckonyou.com
Stuck On You works with chosen delivery and courier services that aim to deliver parcels within 14 business days. While we make every effort to ensure prompt delivery once parcels leave our warehouse in Australia, it's important to note that any delays in delivery after dispatch are no longer the responsibility of Stuck On You. Please be aware that during sales periods, there might be instances where dispatch and delivery take a bit longer than our usual stated times.
Shipping & Handling Costs
| Size | Standard | Express |
|---|---|---|
| Envelope | $3.99 USD | $22.99 USD |
| Parcel | from $10.99 USD | from $20.99 USD |
* Please Note: During sales and peak purchasing periods such as Christmas and Back-to-School months, our dispatch times may be delayed due to the personalization process and the volume of orders we receive.
Taxes & Duties
Any taxes or duties incurred in the country of destination are your responsibility and must be paid by you before receiving the order. This includes storage or other administrative costs if you are unable to accept delivery. All deliveries will be marked as dutiable “merchandise”, Stuck on You is prohibited by law from marking the items as a gift.