3-Piece Bento FAQs

Bento Box FAQs

When are the new Bento Boxes available?

The new Stuck On You 3-piece Bento Box model will be available for order on https://www.stuckonyou.com/au/ from 1st December 2018.


What is the difference between the original model and the new Bento Box model?

Our new Stuck On You 3-piece Bento Box features key design improvements that make it even more durable and easier to care for, including:

  • Metal hinges for increased durability;
  • A detachable silicone lid insert for easier cleaning; and
  • An angled case lid for easier removal of the inner tray.

Can I use the Bento Box in the dishwasher?

The Stuck On You 3-piece Bento Box is dishwasher safe. Simply detach the lid insert and the inner tray and pop all three pieces in the top tray of the dishwasher. After cleaning remember to dry all three pieces of the Bento Box thoroughly with a clean cloth or paper towel before storing or using again.


Can I still personalise the new model Bento Boxes?

Absolutely. The new Stuck On You 3-piece Bento Box is available in an assortment of Stuck On You Bento Box colours and can be personalised with your choice of design and, of course, name.


Are the new Bento Boxes made from the same materials as the old Bento Box models?

Stuck On You takes great pride in the quality of our products and, like the original Stuck On You Bento Box, our new Stuck On You 3-piece Bento Box is made entirely from food-safe materials and to the highest quality assurance standards.


Are the new Bento Boxes safe to use?

Yes. Stuck On You takes great pride in the quality of our products and, like the original Stuck On You Bento Box, our new Stuck On You 3-piece Bento Box is made entirely from food-safe materials and to the highest quality assurance standards.


Are the new Bento Boxes also made in China?

Our Stuck On You 3-piece Bento Box is manufactured in a state-of-the-art production facility in China certified to the highest quality assurance standards by the internationally recognised Business Social Compliance Initiative (BSCI).


Are the new Bento Boxes still susceptible to mould?

Our new Stuck On You 3-piece Bento Box features key design improvements that make it even easier to care for, including a detachable silicone lid insert. If looked after in accordance with the Care Instructions our new Bento Box will not retain moisture within the casing. Link to new care instructions.


Why have you developed a new model?

As part of our ongoing commitment to innovation we are constantly looking to develop new, quality products as well as ways to improve our current ranges. To that end, we have made some improvements in the design of our new Stuck On You 3-piece Bento Box that make it even more durable and easier to care for.


Is this new model developed in response specifically to the mould issue?

No. As part of our ongoing commitment to innovation we are constantly looking to develop new, quality products as well as ways to improve our current ranges. While the design improvements to our new Stuck On You 3-piece Bento Box model make it easier to care for and remove the potential for moisture to be trapped in the casing, we have also increased the product’s durability with metal hinges.


Isn’t this new model Bento an admission that the earlier model was defective?

No. Customers can be reassured our original Bento Boxes are safe. Made entirely from food-safe materials and to the highest quality assurance standards, if looked after properly in accordance with the Care Instructions, our original Bento Boxes should provide years of fun school lunches.


Can I still buy the older model of Bento Box?

Once the new, Stuck On You 3-piece Bento Box becomes available, the original model will not be available through https://www.stuckonyou.com/au/


I bought an old model Bento Box [2+] months ago/you sent me a replacement Bento Box [2+] months ago and I [haven’t/barely] used it. Can I swap it free of charge?

Unfortunately, no. However, assuming you are an Australian-based customer and your Bento Box is still in working order, you will probably qualify for the Stuck On You Bento Box trade-in scheme which will enable you to get $20 off a new Stuck On You 3-piece Bento Box. The Stuck On You Bento Box trade-in scheme is a limited offer and full terms and conditions can be found here.


I have a Bento Box from a competitor brand and I understand I might qualify for the Stuck On You Bento Box trade-in scheme; how does the scheme work and who qualifies?

The Bento Box trade-in scheme is not restricted to Stuck On You Bento Boxes, so if you are Australian-based you might qualify for the offer. The Stuck On You Bento Box trade-in scheme is a limited offer and full terms and conditions can be found here.


What if I send my Bento Box in but don’t qualify for a trade in, will you send my Bento Box back and will you reimburse me my postage costs?

If the Bento Box received by Stuck On You does not meet the criteria for the trade-in offer, we will return the original Bento Box to you at our cost. However, as we will not reimburse your original postage costs we recommend you consider the criteria of the trade-in offer carefully before participating.

Full terms and conditions for the Stuck On You Bento Box trade-in scheme can be found here.

If you are unsure whether you qualify for a trade in or you have any further queries after reading the full terms and conditions for the Stuck On You Bento Box trade-in scheme, please contact our customer service team.


What are you going to do with the Bento Boxes you receive from the Stuck On You Bento Box trade-in offer?

All Bento Boxes received that qualify as part of the Stuck On You Bento Box trade-in offer will be disposed of responsibly through an appropriate recycling scheme.


What are full terms and conditions of the Stuck On You Bento Box trade-in scheme?

Full terms and conditions can be found here.